Don't buy new designer reading glasses without reading this first. I want to tell you about my journey. I got burned by a bad company. Then I found a great one. This story will save you money and headaches.
I need to be honest. I bought designer reading glasses from another seller online, and I was seriously disappointed. I thought I was getting a good deal. What I got was a giant headache. This company was a mess. It felt like they cared nothing about their customers. It felt like a fraud.
I had ordered from them before. Those times went okay. I never had to return anything. So I didn't get all the negative reviews. Then came my third order. Their website clearly said "eligible for next day delivery." That should mean next day, right? So, I paid an extra $19.95 for this special shipping. I paid for my glasses.
Hours later, I got an email. It said my order was "in process" and would take "3 business days." Three business days? Where was my next day delivery? My money was gone. The service was not there. This felt like a scam. They charged me for something they did not provide.
I tried to fix this. My first call to their toll-free line was useless. It was all automated. No human. I tried their "live chat." Again, just an automated bot. No real person. I sent emails to their customer service and returns departments. I asked for my $19.95 shipping fee back. Silence. Total crickets.
I called their number again. I kept trying different options. Finally, I hit the one that asked if I wanted to place a new order. Bingo! I got a real human. I explained my problem to them. After a long wait, they told me, "I will submit your request to the billing department. It will be up to them." Ugh, no. That's not how it works. You didn't give me the service I paid for. Give my money back. The agent didn't want to hear it. They just ended the call.
This business was horrible. Their customer service was horrible. Everything was automated. They just want you to get so frustrated that you give up. I will never do business with them again. I will tell everyone I know to avoid them. Here's how my "next day" delivery went: